Last Updated: August 2026

At Novelty Nook, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we’re here to help.

1. Return Eligibility

You may request a return or replacement within 7 days of receiving your order if:

  • The product is damaged during delivery.
  • You received the wrong item.
  • The product has a manufacturing defect.
  • The item is unused, in its original condition, and includes all original packaging and accessories.

2. Non-Returnable Items

The following items are not eligible for return or refund:

  • Products damaged due to misuse, negligence, or improper handling.
  • Products showing signs of use.
  • Personal care or hygiene items that have been opened or used.
  • Customized or personalized products.
  • Clearance or final sale items (unless damaged or incorrect).

3. How to Request a Return

To initiate a return:

  1. Contact our customer support within 7 days of delivery.
  2. Provide your order number and clear photos or videos showing the issue.
  3. Our team will review your request and provide return instructions if your request is approved.

Requests made after the return period may not be accepted.

4. Return Shipping

  • If the return is due to our error (wrong product, defective item, or damaged during shipping), Novelty Nook will cover the return or replacement cost.
  • If the customer wishes to return a product for any other eligible reason, the customer is responsible for return shipping charges.

5. Refund Process

Once we receive and inspect the returned item:

  • Approved refunds will be processed within 5–7 business days.
  • Refunds will be issued using the original payment method where possible.
  • For Cash on Delivery (COD) orders, refunds may be processed via bank transfer or another mutually agreed method.

Shipping charges are generally non-refundable unless the return is due to our error.

6. Replacement Policy

Where appropriate, we may offer a replacement instead of a refund, particularly for:

  • Damaged products
  • Defective products
  • Incorrect items received

Replacement requests are subject to product availability.

7. Order Cancellation

Orders may be cancelled before they are shipped.

Once an order has been dispatched, it cannot be cancelled and must follow the return process outlined above.

8. Contact Us

If you have any questions regarding returns or refunds, please contact us:

Novelty Nook

📧 Email: sales@noveltynook.shop

🌐 Website: https://noveltynook.shop